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FAQ's

  • How do I check the status of my order?
    You may view the status of your order by logging into your Love & Lull account and clicking on Past Orders. Check your order status with your order number and email address.
  • I cannot find answers to my questions, how do I reach out customer service?"
    You can fill out the form in our Contact section.
  • What kinds of shipping options do you offer?
    Love & Lull offers standard delivery and express delivery on international orders and free shipping for domestic orders. More details on Shipping & Returns.
  • Where are shipping destinations?
    Love & Lull ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses.
  • How do I track my package after it has been shipped?
    As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
  • I think my package was lost or stolen, what do I do now?"
    Love & Lull is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.
  • What is your return policy?
    All returned items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the return form and customs documents (if applicable). View our Shipping & Returns Policy for more information.
  • How soon will I receive a refund for my return?
    If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 to 6 business days, for the value of the item returned and any applicable taxes associated with the item.
  • Where does Love & Lull currently ship to?
    Love & Lull currently ships to the US and Canada.
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